Frequently Asked Questions

FAQs

What payment methods does Zarellon Lighting accept?

Zarellon currently accepts PayPal for all transactions. Customers can pay using a PayPal account or via PayPal’s guest checkout option, which allows payment using most major credit and debit cards. All payments are securely processed and verified before your order is fulfilled.

For detail information, kindly refer to our Payment Policy

Do you offer shipping across the United States?

Yes. Zarellon ships all orders to locations within the United States. We provide free shipping on all eligible orders, and all shipments are carefully packaged to protect delicate lighting products.

For detail information, kindly refer to our Shipping Policy

Can I track my shipment?

Yes. Once your order is shipped, a tracking link is sent via email. You can use this link to monitor your package’s progress in real time until delivery.

For detail information, kindly refer to our Shipping Policy

Can I return a product if I change my mind?

Yes. Zarellon accepts returns for both defective and non-defective items, provided they are in new condition with all original packaging, accessories, and documentation. Returns must be initiated within 55 days of delivery.

For detail information, kindly refer to our Return & Refund Policy

How do I start a return or exchange?

To begin a return or exchange, contact our customer service team at info@zarellon.com. Once approved, a return label will be provided for you to download and print. Return shipments are handled by mail only.

For detail information, kindly refer to our Return & Refund Policy

Are your lighting designs trend-focused or classic?

Zarellon offers a curated mix of trend-focused designs and timeless classics, including chandeliers, wall lamps, and ceiling fixtures to suit a variety of home and office aesthetics.

Can I access or request deletion of my personal data?

Yes. You may contact our support team to request access, correction, or deletion of your personal data. Requests are handled in compliance with applicable data protection principles.

For detail information, kindly refer to our Do Not Sell My Personal Information